Established 1997

1-800-233-8110

Easy Returns

If you are not 100% satisfied with your product, we offer a full refund (on most products, see below).
To qualify for a return please note the following:

  • Product must be clean, unused and in its original packaging.
  • Return shipping costs are the responsibility of the customer
  • Items must be returned within 30 days

You must have a return authorization number to qualify for a return:
Please call us at 1-800-233-8110 Monday - Friday 9am to 5pm EST to obtain a return authorization number and a return address. Returns may not be sent to our corporate address

Please note

  • All transactions are in Canadian Dollars
  • Next to the price of every product it is stated if it ships from Canada or the USA
  • A REFUSED delivery is considered a RETURN, and the appropriate return policy applies

Items Shipping from Canada

Full Refund

We offer full refund on all:

10% Restocking Fee

There is a 10% restocking fee on all:

15% Restocking Fee

There is a 15% restocking fee on all:
  • Lift chairs
  • Patient Lifts
  • Sorry, No Returns

    We cannot accept returns on all:

    Open Box Specials

  • Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service.