If you are not 100% satisfied with your product, we offer a full refund (on most products, see below). To qualify for a return please note the following:
Product must be clean, unused and in its original packaging.
Return shipping costs are the responsibility of the customer
Items must be returned within 30 days
You must have a return authorization number to qualify for a return: Please call us at 1-800-233-8110 Monday - Friday 9am to 5pm EST to obtain a return authorization number and a return address. Returns may not be sent to our corporate address
All transactions are in Canadian Dollars
Next to the price of every product it is stated if it ships from Canada or the USA
A REFUSED delivery is considered a RETURN, and the appropriate return policy applies