Established 1997

1-800-233-8110

Easy Returns

If you are not 100% satisfied with your product, we offer a full refund (on most products, see below).
To qualify for a return please note the following:

  • Product must be clean, unused and in its original packaging.
  • Return shipping costs are the responsibility of the customer
  • Items must be returned within 30 days

You must have a return authorization number to qualify for a return:
Please call us at 1-800-233-8110 Monday - Friday 9am to 5pm EST to obtain a return authorization number and a return address. Returns may not be sent to our corporate address

Please note

  • All transactions are in Canadian Dollars
  • Next to the price of every product it is stated if it ships from Canada or the USA
  • A REFUSED delivery is considered a RETURN, and the appropriate return policy applies

Items Shipping from Canada

Full Refund

We offer full refund on all:

10% Restocking Fee

There is a 10% restocking fee on all:

Sorry, No Returns

We cannot accept returns on all:
  • Hospital beds
  • Ultra lightweight ridged frame wheelchairs
  • Custom wheelchairs
  • Court wheelchairs
  • Sport wheelchairs
  • Built to order items
  • Wound care
  • Wheelchair scales
  • Invacare cushions
  • Tempur-Pedic cushions
  • Invacare 9000 series reclining wheelchairs
  • Incontinence Products
  • Nutritionals
  • Bath Safety products

Items Shipping from USA

20% Restocking Fee

There is a 20% restocking fee on all:
  • Transport chairs
  • Standard manual wheelchairs
  • Light weight manual wheelchairs
  • Folding ultralightweight wheelchairs*(except for the 9000, etc)
  • Recliner wheelchairs
  • Heavy duty transport wheelchairs
  • Walkers
  • Rollators
  • Wheelchair accessories (bags, ramps & attachments)
  • Electric Wheelchairs
  • Electric Scooters
  • Lift chairs
  • Wheelchair cushions
  • Heavy duty wheelchairs
  • Volume sales
  • Karman products
  • Lift chairs
  • Patient Lifts
  • Adaptive strollers

Sorry, No Returns

There are no returns on:
  • Hospital beds
  • Ultra lightweight ridged frame wheelchairs
  • Custom wheelchairs
  • Court wheelchairs
  • Sport wheelchairs
  • Built to order items
  • Wound care
  • Wheelchair scales
  • Invacare cushions
  • Tempur-Pedic cushions
  • Invacare 9000 series reclining wheelchairs
  • Incontinence Products
  • Nutritionals
  • Bath Safety products