If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% to 30% restocking fee for most items (see below).
To qualify for a return please note the following:
You must have a return authorization number to qualify for a return:
Please call us at 1-800-320-7140 (Monday - Friday 9am to 5pm EST) or you can email us at firstname.lastname@example.org to obtain a return authorization number and a return address. Returns may not be sent to our corporate address.
There is a 10% to 30% restocking fee on all:
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
For hygienic reasons, the following products are non-returnable:
The following shipping methods are available,
Business days do not include weekends or holidays. Currently, we do not ship to US Territories, APO/FPO, or other international addresses. Additional shipping fees may apply for shipping outside the continental US. Please note that orders can arrive in multiple packages.
Shipping cannot be expedited on:
The warehouse processing times are listed on each product page. These are set by vendors, warehouse standards, and cannot be shortened. These fulfillment times happen *before* expedited shipping occurs. Expedited shipping is not guaranteed and is 100% subject to the shipping carrier's timeline and responsibility. All expedited shipping fees once paid are non refundable once an order ships.
White Glove Delivery Service where available can add an additional ten (10) business days to the delivery of an order. Once the order ships, White Glove delivery cannot be removed, and the order cannot be cancelled. If the item is no longer wanted, returns can be arranged if within the applicable return policy requirements, and by requesting a Return Authorization number. All normal return shipping and restocking fees will apply. The White Glove Delivery Service fee is nonrefundable once the order fills and ships.