If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% -15% restocking fee for most items (see below).
To qualify for a return please note the following:

• Product must be clean, unused and in its original packaging.
• Return shipping costs are the responsibility of the customer
• Items must be returned within 30 days

You must have a return authorization number to qualify for a return:
Please call us at 1-800-233-8110 Monday - Friday 9am to 5pm EST to obtain a return authorization number and a return address. Returns may not be sent to our corporate address

Please note

• All transactions are in Canadian Dollars
• Next to the price of every product it is stated if it ships from Canada or the USA
• A REFUSED delivery is considered a RETURN, and the appropriate return policy applies

Items Shipping from Canada

10% Restocking Fee

There is a 10% restocking fee on all:

• Transport chairs
• Standard manual wheelchairs
• Light weight manual wheelchairs
• Folding ultralightweight wheelchairs* (except for the 9000, etc)
• Recliner wheelchairs
• Heavy duty transport wheelchairs
• Walkers
• Rollators
• Wheelchair accessories (bags, ramps & attachments)
• Electric Wheelchairs
• Electric Scooters
• Heavy duty wheelchairs
• Volume sales

15% Restocking Fee

There is a 15% restocking fee on all:

• Lift chairs
• Patient Lifts

Karman products

Sorry, No Returns

We cannot accept returns on all:

• Hospital beds
• Mattresses
• Ultra lightweight ridged frame wheelchairs
• Custom wheelchairs
• Court wheelchairs
• Sport wheelchairs
• Built to order items
• Wound care
• Wheelchair scales
• Wheelchair Cushions
• Back Cushions
• Tempur-Pedic cushions
• Invacare 9000 series reclining wheelchairs
• Incontinence Products
• Nutritionals
• Bath Safety products
• Adaptive Strollers
• Harmar Products

Open Box Specials

• Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service.

Refused Deliveries/Packages

• If packages are refused at the point of delivery, you will be responsible for the return shipping.