The Cruiser X4 is ultra-lightweight, yet extremely strong thanks to its aluminum and carbon steel frame. The rear wheels can be quickly and easily moved between three separate axles to adjust the seat to the ideal height for the user or to angle the seat back. Other comfort adjustments include armrest height, seat back height, and the height and angle of the front caster wheels allowing you to tailor the Cruiser X4 to your specific needs.

If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% -15% restocking fee for most items (see below).
To qualify for a return please note the following:

• Product must be clean, unused and in its original packaging.
• Return shipping costs are the responsibility of the customer
• Items must be returned within 30 days

You must have a return authorization number to qualify for a return:
Please call us at 1-800-233-8110 Monday - Friday 9am to 5pm EST to obtain a return authorization number and a return address. Returns may not be sent to our corporate address

Please note

• All transactions are in Canadian Dollars
• Next to the price of every product it is stated if it ships from Canada or the USA
• A REFUSED delivery is considered a RETURN, and the appropriate return policy applies

Items Shipping from Canada

10% Restocking Fee

There is a 10% restocking fee on all:

• Transport chairs
• Standard manual wheelchairs
• Light weight manual wheelchairs
• Folding ultralightweight wheelchairs* (except for the 9000, etc)
• Recliner wheelchairs
• Heavy duty transport wheelchairs
• Walkers
• Rollators
• Wheelchair accessories (bags, ramps & attachments)
• Electric Wheelchairs
• Electric Scooters
• Heavy duty wheelchairs
• Volume sales

15% Restocking Fee

There is a 15% restocking fee on all:

• Lift chairs
• Patient Lifts

Karman products

Sorry, No Returns

We cannot accept returns on all:

• Hospital beds
• Mattresses
• Ultra lightweight ridged frame wheelchairs
• Custom wheelchairs
• Court wheelchairs
• Sport wheelchairs
• Built to order items
• Wound care
• Wheelchair scales
• Wheelchair Cushions
• Back Cushions
• Tempur-Pedic cushions
• Invacare 9000 series reclining wheelchairs
• Incontinence Products
• Nutritionals
• Bath Safety products
• Adaptive Strollers
• Harmar Products

Open Box Specials

• Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service.

Refused Deliveries/Packages

• If packages are refused at the point of delivery, you will be responsible for the return shipping.