Frequently Asked Questions
How do I find out the status or track my order?
To track your order online, you can log into
"My Account".
Until tracking numbers are available online, order's status will be marked as "Order
Received". Please be patient, as tracking numbers may not be available for 24 to
72 hours.
What
is your return policy?
We want you to be completely satisfied with your purchase. Items damaged during
delivery or sent incorrectly will be fixed at 1800wheelchair's expense. You may
return your purchase within 30 days of receipt - see below for exceptions.
To qualify for a return, please note the following:
- Product must be unused, clean and not damaged
- Original packaging and materials intact
- Return shipping costs are the responsibility of the customer
For a complete explanation of our return policy, please read our return policy page
or call us at 1-800-233-8110.
Refunds
All credits will be given after receipt and warehouse inspection approval. Cancellations:
If you cancel you order after it has already shipped we consider it a return and
the above policies apply.
Do you ship Internationally?
1800wheelchair.ca caters specifically to the Canadian market, for orders to the
USA or the UK visit 1800wheelchair.com and 1800wheelchair.co.uk respectively. If
you don’t live in any of the above countries, we suggest you ship your order to
a friend or family member that does, and have them ship it or bring it to you. You
can also ship it to an International shipper or port, for them to ship to you. Feel
free to call us at 1-800-233-8110
Do you sell used wheelchairs/scooters?
No, our goal is to offer affordable wheelchairs and scooters - with free shipping.
(the prices our site for a new wheelchairs are so attractive that they are almost
the same price as a rental.)
Do you rent wheelchairs or scooters?
No rentals are available through our website. With wheelchairs from $129 and scooters
starting at under $815, you'll likely find that owning is less expensive.
Do you have a store location I can visit?
No, we do not have a store location or showroom. You can only order online or via
the website. We can refer to an outside dealer.