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General Returns Policy

If you are not 100% satisfied with your product, we offer a full refund (on most products, see below)

Currently we have distribution centers in the USA and in Canada. Over the next few years we hope to ship most of our products through our Canadian distribution centers. Products shipping from Canada tend to have a quicker delivery time and a more generous return policy see below

To qualify for a return:
  • Product must be clean, unused and in its original packaging
  • Return shipping costs are the responsibility of the customer
  • Items must be returned within 30 days
  • you must have a return authorization number to qualify for a return (see below)

Please Note:
  • All transactions are in Canadian Dollars
  • Next to the price of every product it is stated if it ships from Canada or the USA.
  • A REFUSED delivery is considered a RETURN, and the appropriate return policy applies

Items Shipping from Canada

Full Refund

We offer full refund on all:

  • Transport chairs
  • Standard manual wheelchairs,
  • Light weight manual wheelchairs
  • Folding ultralightweight wheelchairs*(except for the 9000, etc)
  • Recliner wheelchairs
  • Heavy duty transport wheelchairs
  • Walkers
  • Rollators
  • Wheelchair accessories (bags, ramps & attachments)
10% Restocking Fee

There is a 10% restocking fee on all:

  • Electric Wheelchairs
  • Electric Scooters
  • Lift chairs
  • Wheelchair cushions
  • Heavy duty wheelchairs
  • Volume sales
Sorry, No Returns

There are not returns on:

  • Any customized items
  • Hospital beds
  • Ultra lightweight ridged frame wheelchairs
  • Court wheelchairs
  • Sport wheelchairs
  • Incontinence
  • Nutritional
  • Bath safety products

Items Shipping from USA

20% Restocking Fee

There is a 20% restocking fee on all:

  • Transport chairs
  • Standard manual wheelchairs,
  • Light weight manual wheelchairs
  • Folding ultralightweight wheelchairs*(except for the 9000, etc)
  • Recliner wheelchairs
  • Heavy duty transport wheelchairs
  • Walkers
  • Rollators
  • Wheelchair accessories (bags, ramps & attachments)
  • Electric Wheelchairs
  • Electric Scooters
  • Lift chairs
  • Wheelchair cushions
  • Heavy duty wheelchairs
  • Volume sales
Sorry, No Returns

There are not returns on:

  • Any customized items
  • Hospital beds
  • Ultra lightweight ridged frame wheelchairs
  • Court wheelchairs
  • Sport wheelchairs
  • Incontinence
  • Nutritional
  • Bath safety products
Return Instructions:
Once you have met the above requirements you will need to obtain a return authorization number and an return address.
Please call us at 1-800-233-8110 extension 504 Monday - Friday 9am to 5 pm EST or fill out the form below.

Fields marked with an asterisk ( * ), are required.
Email request for return authorization number and return address.
Please note: You will recieve your RA# within 1 Business day.

* Order #
* Name
* Phone
* Email
* Item
* Reason for Return
Notes



Catalog Number: 54295395
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